REFUND POLICY.
At Way to Health, we are committed to the complete satisfaction of our customers.
If for any reason you are not satisfied with the product or service you purchased, we offer transparent and clear refund terms.
1. Refunds for digital products
If you have purchased a digital product (ebooks, courses, software, etc.) and are not satisfied with your purchase, you may request a refund within 14 days of purchase. Please contact us at waytohealth01@gmail.com and provide the reason for the refund. We will review your request within 5 business days.
2. Refunds for physical goods
To return physical goods (e.g. books, equipment) please contact us at waytohealth01@gmail.com within 30 days of receiving the item. The item must be in original condition and packaging. The customer is responsible for paying for return shipping. Refunds will be issued upon receipt and inspection of the merchandise.
3. Exclusions
Certain products and services are not eligible for refunds:
Subscriptions to online services once use has begun.
Gift cards.
Personalized products or services.
Products that have been opened or used and cannot be resold for sanitary or hygienic reasons.
4. Return Process
To initiate a return, follow these steps:
Contact our customer service team at waytohealth01@gmail.com and provide information about the purchase and the reason for the return.
Follow the instructions provided by our support team to send the item back or receive a refund for the digital product.
Expect confirmation of the refund to your bank account or other payment method used for the purchase.
5. Processing Time
Once we receive your refund and/or product request, we will process it within 5-10 business days. The time to credit the refund to your account may vary depending on the policies of your bank or payment processor.
6. Contact Information
If you have any questions or need more information about our refund policy, please contact us:
E-mail: waytohealth01@gmail.com
Phone: +38 068 112 15 12
Address: 52005, Dnipro, Ukraine, Slobozhanske - 27C Heroiv Ukrayiny St. (Teplychna St.)
We appreciate your trust and thank you for choosing Way to Health.